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REFUND POLICY

Introduction

Thank you for shopping with Nonprofit-101. We strive to provide the best products and services to support your nonprofit journey. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions related to returns and refunds for products purchased through our website (the "Site").

 

Returns

Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • The return must be initiated within 30 days of the purchase date.

 
Non-Returnable Items

The following items are non-returnable:

  • Downloadable software products

  • Donations

  • Online courses and webinars

  • Gift cards

 

Return Process

  1. Initiate a Return: To initiate a return, please contact us at [your contact email] with your order number and the reason for the return.

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how and where to send your return.

  3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

 
Refund Timeline

  • Credit Card Payments: Refunds will be processed within 5-7 business days. The time it takes for the refund to appear on your credit card statement may vary depending on your card issuer's policies.

  • Other Payment Methods: Refunds will be processed within 7-10 business days. The time it takes for the refund to appear may vary depending on your payment provider.

 
Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account again. Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [your contact email].

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email] for further instructions.

 

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Nonprofit-101
Email: Info@nonprofit-101.com

Mail: 7509 State Route 99, Sandusky, OH 44870

By purchasing from our Site, you agree to the terms of this Refund Policy. Thank you for supporting Nonprofit-101!

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